Billing and Shipping Policies

What type of payment do we take?

 

At this time, we currently only accept Paypal but know that you can check out as a guest and not make an account. This also allows you to use your Credit Card of choice and ensures a secure transaction.

 

Do we ship to China?

 

It can be done but we had put a halt on orders from the People's Republic of China due to a very big health risk that came to light this year. Some of our products have ended up on the Black Market there and then labeled as a safe skin care product. So until we can find a safe way to get our offerings to those buyers we will have to wait.

 

How long does shipping take? 

 

House of Gnosis hours of operation for both shipping and customer service are:

 

Wednesday 9 a.m. - 6 p.m.

Friday, 9 a.m. to 6 p.m.

 

*This excludes weekends and major Canadian holidays. Orders will ship 7-10 business days after you order. This does not include the time spent in transit! 

 

*PLEASE NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.

 

Transit times for delivery will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you
  • Whether your parcel is a domestic (Canada) or international (everywhere else) shipment
  • What delivery method you select (And unless you pick the option to track your order, the "tracking"number you receive will not work)
  • If the method is ground or air. This especially matters when it comes to international. This could make your package take over a month to get to you. 

 

Any inquiries regarding the exact location of your package should be made to the carrier directly. We only have as much information as can be seen by you through your tracking number. 

 

How much is shipping?

All shipping rates will vary depending on a few different factors, some of which include:

  • Domestic vs International shipments
  • Total weight of package
  • Selected shipping method